Return & Replacement Policy

At Romantic Scene, your satisfaction means everything to us. 💕
Each mug is custom-made just for you through our trusted production partner, District Photo, using high-quality materials and advanced printing technology. Because every order is made to order, we cannot accept returns due to buyer’s remorse or incorrect personalization details (such as typos or wrong photo uploads).

However, if your item arrives damaged, misprinted, or defective, we’ll gladly send a free replacement or full refund — no hassle, no stress. Simply contact us within 30 days of delivery with your order number and a photo of the issue, and we’ll take care of the rest.

Your love story deserves perfection — and we promise to make it right every time.